Refund policy

🔄 Return & Refund Policy – Fresh n Fresh

At Fresh n Fresh, we carefully select, pack, and deliver fresh seasonal fruits with love and care. Since fruits are natural and perishable items, our return and refund policy is simple, fair, and customer-friendly.

1. Can I return fresh fruits?

Due to the fresh and perishable nature of fruits, we do not accept returns once the order has been delivered.

However, if there is a genuine issue with your order, our team will review it and guide you properly.

2. When can I request a refund or replacement?

You may request support if:

🥭 You receive the wrong item
📦 Your order is missing an item
🍋 The fruit is damaged during delivery
⭐ The product quality is not as promised

3. How quickly should I report an issue?

Please contact us within 24 hours of delivery if you face any issue with your order.

This helps us review your complaint quickly and fairly.

4. What details should I share?

To help us solve your issue faster, please send:

📸 Clear pictures of the fruit
📦 Pictures of the packaging
🧾 Your order details
✍️ A short explanation of the issue

5. How will Fresh n Fresh review my complaint?

Our team will carefully check the details you share. If the issue is genuine, we may offer a replacement, partial refund, or another suitable solution depending on the case.

6. In which cases refund will not be accepted?

Refunds will not be accepted in these cases:

❌ Customer changed their mind
❌ Complaint made after 24 hours
❌ Fruit was not stored properly after delivery
❌ Minor natural differences in size, color, or shape
❌ Taste preference, because fruit sweetness may naturally vary

7. Can I cancel my order?

Yes, you can cancel your order before it is packed or dispatched.

Once the order has been packed or dispatched, cancellation may not be possible.

8. How can I contact Fresh n Fresh?

For any return, refund, or order-related issue, feel free to contact us:

📞 Phone: +92 323 5206205
📧 Email: freshnfresh95@gmail.com

Our Promise

At Fresh n Fresh, your satisfaction matters to us. We always try our best to deliver fresh, high-quality fruits and provide fair support whenever needed.